Policies

Our products may contain or come into contact with milk, wheat, tree nuts, peanuts, soy and other allergens.  

I will follow your request as closely as possible to create the desired design.  Detailed descriptions, photographs and sketches are due at the time you submit an inquiry form.  As each order is custom and individually designed, exact replication of a provided design, another cake / cookie artist's work, or copyrighted materials may not be possible and is not guaranteed.  

Changes to design may change the amounts quoted in the invoice.  Changes must be submitted no later than two weeks prior to the date of pick up or delivery.  

After your order has been accepted, you will receive an invoice via email.  Payment is due within 48 hours of an invoice being sent.  Your order is not placed until I receive payment.   

If you would like to place a custom order but you are unable to pay in full, you may request to pay a 50% retainer to place your order.   The balance will be due & payable a week before the day of pick up or delivery. 

If you would like to place a custom order but you have not yet chosen a theme/design, you may reserve your date by paying a $20 nonrefundable deposit.  I can send you a quote once your theme/design has been chosen. Payment of the 50% retainer will be due four weeks prior to your reserved date--your $20 deposit will be applied to this retainer.  The balance will be due & payable a week before the day of pick up or delivery.  Final designs must be submitted no later than two weeks prior to your reserved date. Final designs for weddings must be submitted no later than four weeks prior to your reserved date.

I offer 10% off for teachers, law enforcement, military & state employees from January 1-September 30.  Please mention it when placing your order & I will include the discount on  your invoice.  You may be asked to provide an ID at the time of pick up or delivery to verify that you qualify for the discount.

Discounts are for custom orders only.  Discounts may not be applied to holiday items or other special sets promoted throughout the year (i.e. Valentine's Day, Teacher Appreciation Day, Christmas, etc.)

Discounts are not available from October 1 through December 31.  

I firmly believe in giving back to the community.  As a small business, the amount of donations I am able to make each year is limited.  To submit a donation request for consideration, please send an email to shopsweetsandtreatslv@gmail.com detailing your request along with documentation confirming your organization's 501(c)3 status.

Some have inquired whether I am a bakery or a home baker.  The simple answer is I'm both.  My business is licensed in North Las Vegas, Clark County & the State of Nevada & I am a registered Cottage Food Operation.  In short, I am a fully licensed & insured home bakery.

I am available by appointment only.

Links for the inquiry form may be found under the Menu and Custom tabs.  Please fill out the form as completely as possible and be sure to leave your name and email address so that I may respond to your inquiry.  I will review all inquiries and respond within 48 hours.  If I am available on your requested date, I will prepare an invoice detailing the quote for your order for your review.  I require full payment to place your order.  If  you are unable to pay in full, you may request to pay a 50% retainer.  The balance will be due & payable a week before scheduled pick up or delivery.

***Orders are accepted subject to my availability.*** 

I run a home-based Cottage Food Operation using a standard single kitchen oven in addition to working full time & raising a family. This is a one-woman show and I do not have any employees working under me. I also do not have access to a large commercial kitchen to process larger orders in a short amount of time. The 2 week minimum notice above is the minimum notice I need to avoid charging a rush fee & is a guideline. As with other service-based industries, my time & resources are limited. Dates in my calendar are blocked off when my schedule has reached full capacity, and as I become more established, I’m noticing that my baking schedule is filling up 3-4 weeks or more in advance. If I am completely booked for your date, I will not be able to accept your order even if an inquiry form is submitted with the minimum 2 week guideline above. If I am able to accept your order, you will receive an invoice via email with payment instructions. Payment is due within 48 hours of being sent.  All invoice remaining unpaid after 48 hours will automatically be canceled.   

Everything is made fresh & I do not keep stock on hand.  Orders must be placed in advance to allow sufficient time to purchase supplies & prepare the order.

Custom Orders must be placed a minimum of two weeks in advance to avoid a rush fee.  Custom orders take several hours to complete and are typically completed over the span of a few days.  

Custom Wedding Orders should be placed as soon as possible, but no less four weeks in advance to avoid a rush fee.  I special order many custom items & tools for my designs & it takes weeks (and sometimes months) before I receive them.  The earlier you place your order, the more time I have to order the correct supplies needed to execute the design & bring your ideas to fruition.

Larger orders will need longer processing times & cannot be completed with minimum notice.

Orders placed outside of the timeframes listed above may be accepted, subject to my availability, and will incur a Rush Fee. The Rush Fee for custom cakes is $45 or 25% of the cost of your order, whichever is more.  The Rush Fee for everything else is $20 or 25% of the cost of your order, whichever is more.  

All invoices are sent through Square.  Payment may be made by cash or credit/debit card.  If paying with cash, please bring exact change.  

Pick Up & Delivery are available during the following times:

Monday:  6pm - 8pm

Tuesday:  6pm - 8pm

Wednesday:  6pm - 8pm

Thursday:  6pm - 8pm

Friday:  6pm - 8pm

Saturday:  10am - noon

Sunday:  10am - noon

*Delivery is available anywhere in the Las Vegas valley starting at $25.

Please do not arrive prior to the agreed upon pick up / delivery time & please be prompt.  I may not be available after this time due to scheduled deliveries & other commitments, however, I will allow a 30 minute grace period.  Please contact me immediately if you know that you will be running late.  If I am able to accommodate a late pick up, Late Pick Up Fees will accrue at the rate of $15 for every 30 minutes late, or any portion thereof, and will be due at the time of pick up.  

For your convenience, base pricing is listed throughout the Inquiry Form.  I will respond to inquiries as soon as I can, but no later than 48 hours from the time your inquiry form was submitted. You will receive your quote in a separate email as a Square invoice.  The invoice will provide a quote for all items selected on your inquiry form. If your budget happens to be lower than the cost of the items you selected, you may need to sacrifice quantity and/or design to fit your budget. 

All items ordered are nonrefundable.  You (or the person you designate to pick up or accept your order) will have an opportunity to inspect your order at the time of pick up or delivery.  Sweets & Treats is not responsible for the condition of the order once it leaves our possession.  

 Payment is nontransferable & nonrefundable & reserves your date in my calendar.  It is used to purchase the necessary supplies to complete your order and, in the event of cancellation, it is used to offset the cost of business that I have lost due to declining orders based on your reserved date.   

At this time, orders are available for delivery or local pick up only.